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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the very first step you should take is to click the Help button, which is present on each page. A pop-up menu will open. It contains thorough info about all the actions that you can carry out on that particular page. Each pop-up window opens on the very same page so that you can quickly get back to your work.

Video Tutorials

We have an extensive collection of instructional videos demonstrating how to use our Control Panel. They're shot for those of you who would like to see how things are getting done instead of only reading articles. Thus, everyone can quickly get to know our Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the solution you are looking for, explore our comprehensive FAQ section, which contains questions asked by actual persons and offers real solutions. We regulary "revamp" our Frequently Asked Questions section with new Q&A's in an attempt to embrace all the innovations and new additions to our system.

Ticketing System

If you still can't find the solution you need in the Frequently Asked Questions database either, you can touch base with our fantastic team of customer support engineers available 24-7 and eager to assist you with any query. Each support ticket you open will be answered in less than 1 hour (the average trouble ticket response time is approximately 20 mins), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 259994

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com

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